Skip to content

The Kent County Association of REALTORS® is able to help with an ethics complaint.

Due to the sensitivity of this process, please only speak directly to KCAR's Account Executive.  For any questions regarding this process, please email our Account Executive at: AE@kcar.org.

File A Complaint with the Delaware Real Estate Commission (DREC)

 

If you feel there has been a violation of real estate law, we advise you to contact the Delaware Real Estate Commission and/or a Delaware attorney that specializes in real estate. Please be advised that if you do file with either the Delaware Real Estate Commission or the Delaware court, that doesn’t preclude you from filing anything here at the KCAR office; however, your case here at KCAR will be held in abeyance until a ruling has been made by either the Commission or the court.

 

You may file a complaint with the Division of Professional Regulation (DPR) against a person or business that holds a professional license if you believe that the person has violated the law or rules of their profession or the business has violated the law or rules of its profession. Access the license law and regulations for each profession via DPR’s website at https://dpr.delaware.gov.

 

You may also file a complaint against an unlicensed person who is practicing a profession that requires a professional license or against a business that is operating without the required professional license. To find out if the person or facility holds a professional license, select the Search and Verify License link.

 

The Division of Professional Regulation (DPR) has limited jurisdiction.  You may file a complaint with the Division of Professional Regulation (DPR) if:

  • A licensed professional or business has violated laws or regulations
  • An unlicensed person or business is practicing a profession that requires a license

 

To verify the status of a license, select the DELPROS Search & Verify License link.

 

 How to File a Complaint with DREC

  • Each complaint should include the name and contact information of the person filing the complaint. This person is called the complainant.
    • Providing as much information as possible will help ensure that DPR’s Investigative Unit receives all of the information needed to start an Investigation. However, when appropriate, DPR may keep the complainant’s name confidential.
      • DPR will make the determination based on the information submitted in the complaint.
  • Each complaint must state the name and location of the person or business the complaint is against. This person or business is called the respondent.
  • If you need to discuss your complaint with an investigator before submitting it, you may call (302) 744-4500 and ask to speak to an investigator.

 

To begin the complaint process in DELPROS, click File A Complaint

Filing a Ethics Complaint with KCAR

 

The Professional Standards Committee is able to provide information regarding the variety of services available to you. However, please be advised that we are not licensed to practice real estate nor Delaware law here at KCAR; therefore, we cannot provide any advice other than the available services.

KCAR has a couple different avenues available: 

Our Ombudsman Program: The Ombudsman Program is informal telephone mediation. Similar to a mediator, an ombudsman assists both parties in finding solutions. In some cases, it can address and solve minor complaints. Please be advised that if you are not satisfied or unable to come to a resolution, you may proceed with an Ethics Complaint; however, the Ombudsman – nor any actions taken during the Ombudsman process – may not be used in the Ethics complaint.

Send completed request form to: AE@kcar.org

 

Our Ethics Complaint Process: Kent County Association of REALTORS® is responsible for enforcing the REALTOR® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®